CUSTOMER SATISFACTION AND COMPLAINTS
As GOSSEN Foto- und Lichtmesstechnik we always strive to provide our customers with excellent products and distinguished service.
We look forward to positive feedback from you, are happy to accept your suggestions for improvement and see every complaint as an opportunity to optimize our processes and increase customer satisfaction. If we gave you cause for complaint, we would be extremely sorry.
For a quick assessment of customer satisfaction, you can use our fillable questionnaire and send it back to us. Customer complaints are very individual and you can bring them to us informally in all common ways.
Contact us!
Phone: +49 911 800621 0
Fax: +49 911 800621 29
Email: info@gossen-photo.de
Mail:
GOSSEN Foto- und Lichtmesstechnik GmbH
Lina-Ammon-Str. 22
90471 Nuremberg
REQUIRED INFORMATION IN THE EVENT OF COMPLAINTS
In order to process your complaint as quickly and efficiently as possible, we need the following information from you:
- your company name
- a (technical) contact person
- the order or service number or the calibration certificate number with date (top and bottom line on the calibration mark)
- a detailed description of the reason for your complaint
Dealing with Complaints DEALING WITH COMPLAINTS
After we have received your complaint, we will contact you as soon as possible. The complaint will be examined by one of our employees and all documents relating to this process will be viewed on our premises.
If necessary, you will receive feedback from us on your complaint at every processing step and we will clarify which solution we can propose to you.
If problems can be solved quickly, we will contact you directly with an adequate suggestion.
EFFECT OF COMPLAINTS
Every complaint is included in the respective management assessment of the company or the DAkkS calibration laboratory.
